FAQ
WHO IS SPORTSMART?
Sportsmart is Melbourne's leading Sports Warehouses and we have been is business for over 40years. We pride ourselves on being Melbourne's best community sports store.
We currently have 5 stores around Melbourne- Moorabbin, Northcote, Kilsyth, Noble Park and Cranbourne.
Our online customer service, dispatch and head office is located at our Moorabbin store.
Our address is-
85 Cochranes Rd
Moorabbin
Victoria Australia 3189
online@sportsmart.com.au
(03) 9091 5042
Sheldon Park Pty Ltd T/A Sportsmart
ABN 22 640 445 103
IS THE SITE SECURE?
All personal information provided to Sportsmart is protected and secure.
No credit card information is stored by Sportsmart.
WHAT IS THE PRIVACY POLICY?
Our privacy policy can be found by clicking here.
WHAT SHIPPING OPTIONS ARE AVAILABLE?
We currently only offer standard parcel service through Australia Post for standard products and a Road Express service for Bulky items through carefully screened courier service.
We are looking to add alternative delivery options shortly including In Store Pickup.
WILL I BE CHARGED MULTIPLE SHIPPING FEES IF I PURCHASE MULTIPLE ITEMS?
For standard products, you are charged a flat $10 per delivery.
For bulky products, you are charged a specified shipping rate for each item.
If you order a bulky AND a standard product, you will be charged $10 for the standard product + the bulky shipping rate for that item.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
For standard deliveries by post- delivery timeframes are between 3-6 business days. Bulky deliveries may take up 10 business days depending where you are in Australia (we are in Melbourne). The vast majority of orders will arrive well under this time. To get a better estimate of the delivery timeframe please contact our customer service team- (03) 9091 5042 or online@sportsmart.com.au
WHAT IS THE SPORTSMART.COM.AU RETURN POLICY?
If you change your mind for any reason or have made a wrong selection, we will gladly accept the return of your goods for exchange or refunds if it is returned in the exact condition it was received by you within 14 days of your receipt of the goods. Please contact our customer service to organise a Return Authority form (RA#) for you to include with your return. We recommend sending your return via a trackable method of postage to ensure that it gets to us.
Only the product cost is refundable- delivery charges are not.
WHAT IS YOUR REFUND POLICY?
All purchases from Sportsmart are covered by Consumer Guarantees contained in the Australian Consumer Laws (Competition and Consumer Acts 2010). Such guarantees include goods will be of acceptable quality, goods will be ?t for a particular purpose, goods will match their description, goods will match the sample or demonstration model, we will honour any express warranties, you have title to the goods, you have undisturbed possession of the goods and there are no undisclosed securities on the goods.
You are entitled to a refund if there if there is a major failure in the product of one of the above. If there is a minor failure, we can elect to repair the goods or offer a replacement or a refund.
For more information on consumer guarantees you can go to www.accc.gov.au/content/index.phtml/itemId/961800
For Sportsmart full REFUNDS POLICY please click here.
WHAT IS YOUR CUSTOMER SERVICE POLICY?
Sportsmart aims to provide exceptional customer service and quality products. We aim to ensure that all products listed on the site are in stock and pricing is true and correct.
All orders are processed as soon as we have them. We will notify you if there will be any delays with your products delivery and offer you a solution when we do.
If you have any feedback on our service, please feel free to share with us- feedback@sportsmart.com.au
I HAVE A QUESTION ABOUT A PRODUCT. WHO AM I BEST TO CONTACT?
If you have a question about a product, you can contact us via the online customer service during Monday-Friday 9am-5pm and we can answer your query. We do have alot of different products listed, but luckily we have alot of "Experts" on staff who we can transfer you to to answer your more technical questions.
Also- feel free to contact the Sportsmart store and ask product specific questions outside the above times. If you dial 1300 666 111 you'll be transferred to the closest Sportsmart store who can answer your product related question. Unfortunately, the store staff won't be able to answer queries regarding the online store, deliveries or other queries- these queries will need to be directed to the online store customer service staff.
WHAT PAYMENT OPTIONS ARE AVAILABLE?
We currently accept payments via PayPal. You do not need a PayPal account to pay via PayPal. You can use your credit card, bank account or PayPal account balance to pay us.
PayPal is a secure payment facility. We do not see any credit card details of payments made via PayPal.
For more information about PayPal go to www.paypal.com.au
WHAT CURRENCY WILL I BE CHARGED IN?
All orders are in Australian Dollars (AUD). You can check exchange rates at www.xe.com
HOW DO I CONTACT SPORTSMART.COM.AU?
You can contact us at:
Sportsmart Online
85 Cochranes Rd
Moorabbin
Victoria Australia 3189
Ph (03) 9091 5042
Fax (03) 9553 4257
online@sportsmart.com.au